Refund policy
1. Refund Policy
Overview: Due to the nature of digital files, all sales are generally final.
"At CrochetFlow.shop, we take pride in the quality of our digital crochet patterns. Because our products are delivered instantly as downloadable PDF files, they cannot be 'returned' once accessed. Therefore, all sales are final and non-refundable.
We are committed to your success and creative satisfaction. If you encounter a technical issue—such as a corrupted file, a failure to receive your download link, or an inability to open a document—please contact us immediately at [Insert Email/WhatsApp]. We will work with you to resolve any technical difficulties, such as re-sending the file or providing a compatible version, to ensure you can proceed with your project. Exceptions to this policy are made only in cases of verifiable technical errors on our end."
2. Terms of Service
Overview: This establishes your rights and the rules for your customers.
"By accessing CrochetFlow.shop and purchasing our digital content, you agree to be bound by these Terms of Service. All patterns, tutorials, and imagery provided on this site are the exclusive intellectual property of CrochetFlow.shop and are protected by international copyright law.
Licensing & Usage: When you purchase a pattern, you are granted a non-exclusive, non-transferable license for personal, non-commercial use only. You may not redistribute, share, copy, resell, or modify our digital files for distribution. You are permitted to sell physical items handmade from these patterns in small batches, provided you give design credit to CrochetFlow.shop. Any unauthorized distribution, including uploading our files to file-sharing sites or social media, is strictly prohibited and will result in the immediate termination of your access to our services."
3. Shipping & Delivery Policy
Overview: Clearly state that no physical items are sent to avoid customer confusion.
"At CrochetFlow.shop, we specialize in digital creativity. Please note that no physical products will be shipped to your address. All items available for purchase are digital PDF patterns. Upon completion of your secure payment, an instant download link will be provided on the order confirmation page. A copy of this link will also be sent to the email address provided during checkout. If you do not receive your confirmation email within minutes, please check your spam or promotions folder before contacting our support team."
4. Privacy Policy (Summary Clause)
Overview: Transparency is a legal and ethical requirement.
"Your privacy is of the utmost importance to us. CrochetFlow.shop collects only the information necessary to provide you with our services, such as your name, email address, and purchase history. We use this data to process your orders, communicate regarding your account, and enhance your shopping experience. We do not sell your personal information to third parties. We employ industry-standard technical measures, including encryption, to protect your data from unauthorized access or theft. By using our site, you consent to the collection and use of this information in accordance with this policy."
5. Contact Information
"We are here to support your creative journey! Whether you have questions about a stitch or need help with a download, we strive to respond to all inquiries within 24–48 hours.
Email: crochetflow.shop@gmail.com
Business Address: Uniancha Ave, Lake Hiawatha New Jersey, United States